We use your information to:

• Deliver, maintain, and improve our Services
• Authenticate user access
• Provide support, training, and user engagement
• Facilitate billing and payments
• Ensure compliance with legal and regulatory obligations
• Analyze aggregated trends for operational improvements
• Send service updates, transactional messages, and marketing communications (with opt-out options)

We may share your information:

• With third-party vendors for service enablement (e.g., hosting, communications, analytics)
• With integration and compliance partners (e.g., FMCSA, insurance providers)
• Within your organization or company account
• With other platform users when necessary for service execution
• With law enforcement or legal authorities when required
• In the event of a merger, acquisition, or corporate restructuring
• With your consent or at your direction

We do not sell, rent, or share your Personal Information with unaffiliated third parties for their own direct marketing.

If you use our mobile applications, we may collect geolocation data to:

• Match carriers with suitable loads
• Track shipments
• Verify job completion and delivery times

You can disable location services at any time through your device settings. However, doing so may limit the functionality of the Services.

CarrierNest and its partners use cookies, web beacons, and other tracking technologies to:

• Analyze site usage
• Personalize your experience
• Provide targeted communications and advertisements

You can manage cookie preferences through your browser settings. For information on opting out of tracking, visit Google Ad Settings.

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, and as required by applicable law. Our data is securely stored on U.S.-based cloud infrastructure.

We implement technical and organizational safeguards to protect your Personal Information, including:

• Encrypted storage and transmission
• Access control and authentication measures
• Regular audits and vendor oversight

Despite these efforts, no system is completely secure. We cannot guarantee absolute protection of your data, and your use of the Services acknowledges this risk.

CarrierNest does not knowingly collect information from individuals under the age of 13. If we become aware that we have inadvertently gathered such data, we will delete it promptly. Please notify us at support@carriernest.com if you believe a minor has provided us with Personal Information.

Our Services are intended for use within the United States. By accessing CarrierNest from outside the U.S., you consent to the transfer, storage, and processing of your information in the United States.

You have the right to:

• Access and request copies of your Personal Information
• Update or correct inaccuracies
• Request deletion, subject to legal limitations
• Opt-out of marketing communications

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what Personal Information we collect
• The right to request deletion
• The right to opt-out of the sale of personal data (CarrierNest does not sell personal data)

We may revise this Privacy Policy from time to time. Changes are effective when posted. Continued use of the Services constitutes your acceptance of the revised Policy.